Legal
Refund and cancellation policy
Last updated: 11 August 2026
Scope
This policy applies to paid trade marketing engagements with Deploy Routecore Trade Marketing—such as regional store activations, sampling programmes, trade promotion design, visual merchandising waves, field briefings, and measurement packs. The Site does not sell products for delivery or offer self-serve checkout. Fees arise only under a written proposal or contract.
Refund eligibility
Refunds are considered when we cancel a booked programme for reasons within our control, when a prepaid engagement cannot start on the agreed date due to our failure to staff or stage kits, or when a written agreement expressly provides a refund right. Preference is to reschedule where possible.
Timeframe to request
Refund requests should be emailed to activations@deploy-routecore.digital within 14 days of the event that triggers the request (for example, a confirmed cancellation by us), unless your contract states a different window.
Full and partial refunds
If we cancel before work begins and no alternative date is agreed, prepaid fees for the unused scope are refundable in full. If part of a multi-province wave is cancelled by us after planning is complete, a partial refund may apply to unexecuted field days, less documented planning work already delivered.
Non-refundable items
- Custom print, fixture, or kit materials already purchased for your campaign once procurement is approved in writing
- Third-party retailer booking fees that have been paid and are non-recoverable
- Completed briefing days, ride-alongs, and delivered measurement packs
- Deposits marked non-refundable in your proposal after the cooling-off period stated there (if any)
Cancellation by the client
Cancellations must be written (email is sufficient). More than 14 days before the first scheduled field or briefing day: deposit may be retained to cover planning; remaining prepaid field fees can be credited to a new date within 90 days or refunded minus planning hours already used. Within 14 days: field fees for the affected window are generally non-refundable because crews and kits are locked. Within 72 hours: full wave fees for that window are due unless we can redeploy crews without loss.
Rescheduling
One complimentary reschedule is usually available if requested at least 10 days before go-live and destination provinces remain feasible. Further date changes may incur a rescheduling fee reflecting crew hold costs.
Deposits
Deposits secure crew calendars and kit staging. They are applied to the final invoice. Deposits become non-refundable after the date stated in your proposal once detailed planning has started.
No-shows and access failures
If store access is denied on arrival for reasons outside our control (missing retailer approvals, stock not on shelf when sampling depends on it, or client contacts unreachable), the scheduled shift may be billed as delivered. We will attempt same-day recovery where retailers allow.
Work already started
Planning documents, sell-in sheets, briefing curricula, and installed graphics already produced are charged on a work-done basis and are not refundable once delivered, even if later field days are cancelled.
Purchased materials
Approved materials bought for your activation remain your property after payment. Unused materials can be transferred to you; we do not buy them back. Shipping of leftover kits is billed separately if required.
Refund process and timing
Approved refunds are processed to the original payment method when possible, or by bank transfer to a Thai account you nominate. Processing typically takes 10–20 business days after written approval. You will receive confirmation of the amount and method.
Exceptions
Force majeure events (severe weather blocking travel, sudden government restrictions on in-store gatherings) are handled case by case—usually by rescheduling first. Consumer rights that cannot be waived under Thai law remain available where they apply.
How to contact us
Refund and cancellation requests: activations@deploy-routecore.digital · +66 0-2361-8126 · Room C 2, Bangna-Trad Rd., Bangna, Bangkok, 10260, Thailand. Include your proposal reference, company name, and the dates affected.